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Help Desk

This Help Desk is your first point of reference for assistance throughout the site. Kindly understand that this entire site has been created and optimized with on-screen, real time use in mind. You can of course print out the contents; however if you do that you are losing, say, 60/80% of what this set of tools is supposed to be all about... its interactivity, potential depth, and great flexibility. So as a first step, may we ask you to give a quick read to the Technology Checkout and System Setup section that follows to be sure that you get full use of these tools. You may find it handy to print this page out for future reference.)
I. Technology Checkout and System Setup
It is neither fun nor productive for anyone wishing to participate in a program like this to get on the Net without the horsepower or basic skills that are needed to work easily and proactively. Given the state of the art in 1999 all this should not be a huge deal for the sort of people who are involved here. But it is not to be forgotten that we come into this with different background and skill levels, and it is sure that you will be thwarted, frustrated and sooner or later give up on the whole venture if you are not in a position to interact with the Web site and the others at least at some acceptable minimum level of performance. When life is bad on the Net, it's truly rotten. But that too is a choice: it does not have to be like that. However, you do need a strategy, exactly as you would if you are trying to survive the rigors of physical commuting on roads that come to a standstill in rush hour.
So... if you are not absolutely sure, and before you venture any further into this site, let us quickly give you right here at the top give you a summary of the high points of what you need to have in hand. A survival strategy of sorts.
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Hardware
In order to be able to participate fully and fluently, you may wish to review the following system requirements and ensure that your computer has the proper hardware and software set-up. The following should be treated as an absolute minimum. If your present system does not meet them, please let us know and perhaps we can make some suggestions.
- Pentium II or better computer (or MAC equivalent)
- Windows 95, 98, Win2000 or Windows NT (or MAC equivalent) (Or even better, Unix in any of its flavors is you can handle it.)
- 32 megabytes of RAM (strict minimum, but you will go sloooow)
- Monitor: Good stable 15" or better monitor (17"+ is preferred for easy reading. If you spend time before your computer, consdier getting the biggest monitor that you can decently afford.)
- 256-color display, as an absolute minimum. Best viewed at 800x640 or better. (Note: This site does not look particularly good in
256 colors, but it can work)
- Performance video card (4 MB minimum)
- Sound card (SoundBlaster compatible)
- Real Audio/video, MS NetMeeting, ICQ (all free as betas. More on these in Software)
The sound card was once an option, but in truth it no longer is. More and more use is being made of sound for communicating on the Net, and it is our intention to make extensive use of it in the months ahead on the network.
It is worth noting that a fully loaded high quality system that greatly exceeds the above specifications can be readily had on the market today for less than $1,000 - less than many of us spend on travel and hotels for a single conference today. So, it should not be a problem of money.
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Communications
The quality of your communications links to the Net will be a vital factor in your ability to make full use of the facilities of the Network as it is being designed. And to make life interesting, this is of course the area of the computer world which is at present undergoing just about the fastest (and most chaotic) development.
You will of course need an Internet connection and a modem, and there can be no doubt that the absolute minimum specification for the latter will be 28.8 or better. Obviously 56k, ISDN, DSL, cable or T1 is better yet, and there can be no doubt that faster is better here.
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Notes on Setting Up Your System
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Install a version 4.0 or 5.0 browser (preferably Internet Explorer or Netscape
5.0 or higher).
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Select a screen resolution of 800 x 600 or higher.
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Select either High Color or True Color(This site does not look great in
256 colors.)
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If your video card and monitor are not capable of this performance, it
is time to consider replacing them with at least 4 MB (8, 16, 32) video card and a 17" (19, 21) monitor.
We have had great success with Matrox Mystique cards running Iiyama MT-9017T
monitors at a resolution of 1152 x 864 in True Color at 96 Hz. The image
is crisp and flicker-free. If you stare at your monitor for hours every
day, you need a good display.
Using a Low-Resolution Display
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You need all the screen real estate you can get, so follow these suggestions :
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Use the Maximize button on your browser to obtain the maximum usable browser
area.
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Close browser toolbars you don't need (the first three items on the View
menu).
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Choose icons OR text, but not both. Keyboard shortcuts make it possible
to close some toolbars entirely.
Scrolling and Printing
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Click in a frame to active it for cursor-key scrolling or for printing
- Your browser needs to know which frame to print. That's a right click, of course.
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III. Peopleware and Work Practices
Hints for Getting Around the Site
- The key to convenient navigation within our Web pages is that "menu bar" lurking just over there to your left. No matter where you are in the site, it is always there to guide you. Those links you see there serve bring into this main frame the indicated content. You may find it helpful as you get started simply to work your way right down the bar from top to bottom. That should help you get comfortable with your working environment here.
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Hopefully most of these links and work areas will be self-explanatory, but if you should have questions the information and leads that you find in the copiously annotated and linked Help Desk should help. If that is not enough, go to the Hotlines section below which we give you several routes for getting in touch with your Team (in the hope that we will be able to help).
- When you go to the @Forum and the associated Communications links, if you click on the small red icons that preceded each link, you can have some help for each of those tools. Once you have consulted that information, all you need to do is click the linked phrase to go directly to the utility in question.
- We have laid out these pages with attention to both visual clarity on screen and a certain facility when it comes to printing our the main textual materials. For this reason, we have kept the background for the text white, with the menu bar (which you will not normally print) a strongly contrasting gray. And since from time to time you may travel thought the Web t other places and pages, as a reminder you will note the 'world' watermark that appears on each page of our site, in an attempt to remind you as to where you are.
- Likewise, in order to draw your eye to the on-page links, you will note that these are red. In doing this we have tried to make it so that you will be encouraged to use the links directly. When these refer to materials or pages that are within the site, they will be called up directly here in the main box. However, linked off-site pages and materials will in most cases be called up in a separate box. (And if the latter should obscure the main pages here, all you have to do is abandon or minimize them when you have completed your consultation.)
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Navigation Tips
Participation in this project requires no great sophistication in surfing. If you know how to use your right mouse button on the browsers that will surely be a good indicator that you are going to be able to get along here without any special efforts on your part.
If not, take a few minutes and run through the 'Web Tutorial that comes with your browser. It is well organized, instructive and free. It's a good investment of your time. (Look right up there at the Help Desk link just to your left on this page. That will lead you right to your tutorial.)
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Our web pages were designed for browsers that support the HTML 3 standard, and extensions to the HTML 3 standard. If your browser does not support these, you may want to get a browser that does. Netscape is a good place to start with 4.0/6.0, Communicator, of their excellent browser which is available at no charge at the Netscape Website. For the same price you can have Microsoft's fine Internet Explorer 4.0/5.0 (we have used the latter for these pages, controlling with Netscape as well to ensure a reasonable level of readability), which you will find at Internet Explorer Website. (Again, if you need help with your browser, both provide fine on-board tutorials).
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Links to most common destinations in the conference can be found
in the left-hand toolbar.
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Anything underlined and outlined in a different font color than the rest of the text is a link. These links, once selected, will send you to another section of the current page, another page on the current site, another Web site altogether, a direct e-mail connection (if your browser supports that function), a downloadable file or any other of a number of options (a sound file, animation, etc..). In order to activate any link either select and hit return or click on it once with the mouse.
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Not all browsers support all of the link options but we have tried to ensure that our pages are readable by a majority of existing browsers.
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Graphics can also serve as links (look for an outline frame as an indication that a link is there). If you like what you see and would like to consult these materials off-line, many browsers allow you to save the file as a local html file. Some of the older browsers will not save graphics with the html file.
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The best way to return to where you were (after using Help Desk, for instance)
is to use your Browser's back button. This will usually return you
to almost exactly where you were when you clicked on a link. You can use
the Back button repeatedly to back up through the chain of links.
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Hit ctrl + R twice in rapid succession to fully reload a page.
In many cases, this will take you up one level, to the Track Home Page.
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There are some inactive links on the site. On most browsers, these will
display without underlining, an indicates that they are not yet clickable
links.
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If you are new to the Web (WWW), you may want to go to Tips for Good Web Practice (Help for Tyros) section for a quick consultation and a few linked tutorials and learning sites. If you already have some basic knowledge of WWW navigation, here's a quick reminder:
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TIP: If you are using a browser that supports graphics and have a slow modem or a slow connection, you might consider turning off the graphics loading mode. This can make a BIG difference in terms of the speed of operation!
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Don't forget to clear your browser's memory cache regularly. Since site pages are constantly being added to and modified, if you do not do this, you will risk to call up the old page from your cache and perhaps confuse this with the actual state of play. So... clear that cache!
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Adjusting Font Sizes
If you find that our fonts are too small for comfort, you can of course change them with your browser. Under Internet Explorer, just open up Accessibility (Under "Tools", then "Internet Options") and click "Ignore Font Sizes...". Under Netscape, the routine is via "Edit", then "Preferences", then set the "Variable Font Preferences" to whatever you are most comfortable with. That should do it quite nicely.
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Some Leads for Good Web Practice
The two worst enemies of creative use of the Web are impatience and ignorance. For those with the will to do something about it however, the Web presents no insuperable obstacles. On the patience front, a combination of a bit of basic knowledge about the Web, reasonable hardware and good software will give you a great start. A slow modem, a small screen, a monitor with poor pitch and color control, an out of date browser, and a 'perfectly good' 300 year old PC will not help much, and in most cases will probably serve to discourage you greatly once the initial wave of 'enthusiasm' wears off. (See The Technology Checkout here for more on this side of things.)
Beyond that, and assuming that you are not too proud to look and learn, here are a few first class Web learning resources you may find it useful to check out before you get down to work in the conference itself. We would urge those unsure of their skills to check out at least the first three or four. Each day during this conference, we shall be providing you with brief introductions and direct links to WWW sites that we feel are 'worth a detour' (as they put it in the Guide Michelin). Over the first week, these will emphasize sites and tutorials that can help you improve your Web skills. Take them one at a time. Don't be in too much of a rush. Give them (and yourself) time; after all you are, in a way, learning how to read. You'll see: once you get it right, you will never give it up. Like reading!
Are your Web skills fully up to scratch. If not, better check out Learn
the Net. It offers first rate help and guidance (in five languages).
All we can tell you about Paul is that he is manager of SGI's Advanced Manufacturing group and that he knows a lot more about the Web than we do. Drop in; you'll find it sensible, digestible, and, we think, quite reassuring.
The book is written for people who want to learn how to access the World Wide Web and how to get the most from the resources available on the Internet. (It concentrates on the use of to use Netscape Navigator, but that is no major obstacle.) No prior experience with the World Wide Web or the Internet is assumed. The authors pay some attention to why things work the way they do, but the emphasis is on how to learn to use the Web effectively and associated services in a step-by-step, organized manner. By going to the above site you can consult the "Virtual Table of Contents" for the book and its contents.
The authors of this site lead up gently to their topic by informing us that: "The World Wide Web (known as "WWW', "Web" or "W3") is the universe of network-accessible information, the embodiment of human knowledge." We are obviously dealing with something a tad more ambitious here, but nonetheless by way of historical backgrounds and overview of what the leading edge is thinking about this MIT-led effort is worth a look. In its own retiring words: "The World Wide Web Consortium exists to realize the full potential of the Web. The W3C was founded in 1994 to develop common protocols for the evolution of the World Wide Web. We are an international industry consortium, jointly hosted by the Massachusetts Institute of Technology Laboratory for Computer Science; the Institut National de Recherche en Informatique et en Automatique [INRIA] in Europe; and the Keio University Shonan Fujisawa Campus in Asia. Initially, the W3C was established in collaboration with CERN, where the Web originated, with support from DARPA and the European Commission." Drop in, if only for a quick visit.
Meanwhile back on this planet, this 1993 guide by Kevin Hughes of Honolulu Community College is an old but still quite good all purpose introduction to the web and Web essentials (1993 style). A good quick read for those just getting into the Web.
(And even if you do not use their browser, Microsoft's Internet Explorer 5.0 Tour provides a good tutorial for Web use.)
Help in Print:
To learn more about the Internet and the World Wide Web, including how it works and what resources are available, we recommend:
The Internet Complete Reference
Comprehensive and readable. Provides thorough and clear explanations of the Net and its various resources, including Usenet, mail, the world wide web, gopher, telnet, wais, archie, etc. (Note: Be sure to specify the latest edition.)
Author: Harley Hahn, Publisher: Osborne McGraw-Hill, ISBN: 0-07-882138-X, Price: US$32.95
The Internet Yellow Pages
Very useful when it comes to finding and accessing what's on the Net. This book contains well over 5,000 entries. Useful for everyone who uses the Internet, from beginner to advanced user. (Note: Be sure to specify the latest edition.)
Author: Harley Hahn, Publisher: Osborne McGraw-Hill, ISBN: 0-07-882192-7, Price: US$29.95
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Group Email Practices & Etiquette
There are within the workign groups of The Commons two main email systems open to the participants: Group Mail and Private Mail. In addition to the counsel provided in the two above hot links, the following cautionary remarks prepared for the members of "pednet", a majordomo mail-list for those interested in improving the conditions for walking and transport in human settlements, are worth repeating here.
Most emails here are responses to others' posts in a certain "thread" (topic). Our members are asked to avoid both the adulatory responses ("Great. Me, too!") and ad hominem attacks that refer to the motives of others. Nor do we in general appreciate reference to your own or others "qualifications": all people walk and probably all members of pednet are quite thoughtful and analytical about it.
Other guidelines to keep in mind:
- 1) Proof-read your submissions. The time you take is magnified 300-fold in time savings by readers in trying to understand your points.
- 2) Don't send very long messages, papers, or binary files to the list; rather, post a summary in straight text, offering to send to those requesting it the longer or coded document. Such requests should always be OFF-LIST (to the personal offering it, not the whole list). Another popular alternative is to point people to a website with your material.
- 3) If you feel yourself getting heated about what another has written, consider sending that to only that person, not the entire list. This keeps the recipient from feeling as defensive and possibly escalating the exchange into a conflagration.
- 4) When referring to research or statements, try to cite them, either a bibliographic or web reference.
- 5) In a reply, don't include the entire contents of the other's message, only the part you are commenting on. If your point is more general, consider only restating in summary point the comments of another (be careful to be accurate and not self-serving). Also, make sure you are replying to the correct party, the whole list (probably what your mail program will assume when you hit the "reply" button), or to the individual, which will require you to clip the sender's e-mail address before hitting "reply" and then pasting it in over the pednet address before starting to compose your reply. Remember, there is no feeling so "sinking" as when a personal message goes instead to 300 people.
- 6) After joining, don't post for a couple weeks, so that you can get a sense of the style of the list. Your first post might contain a short (one para.) introduction of yourself, but this is not required (when lists first start, introductions are the best way to get things started).
- 7) When passing on something from your word processor, please avoid the straight cut-and-paste approach, as you will bring non-standard characters and spacing with it, especially lines that are too long. Rather, change to courier 12-pitch type and then save it to ASCII format (*.txt), closing it, and then using the Notebook editor to bring it onto your screen again. Quickly proofread it for format, and then cut-and-paste it to your mail-program screen.
You get the idea. Civility. Makes for great company.
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Information Hotlines
If you run into trouble or need help, here is the suggested hierarchy of assistance:
- First, have a careful look at the Help Desk of this site or the Help Function of the @Forum. You may find that these hold the answer to your question or problem.
- Failing that, try a private email to your team here at The Commons. Most of the time we can provide 24 hour turn around in trying to be of help.
- An alternative are the European and North American Hotlines, which provide both 24 hour voice mail and fax capability. These numbers are +331 5301 2896 in Europe, and in North America +1 888 522 6419 (toll free)
- If you have videoconferencing, you might try reaching us during working hours (Paris time, of course) at +331.4441.6340 (1-4). Nothing like a little face to face contact to make the problems go away and the opportunities to begin to emerge. We hope you will try it.
Three Tips for the Road
- When the traffic slows to a crawl on the Web, get off and do something else
In Europe you can do yourself a very big favor indeed by avoiding peak hour traffic and moving on the Web, why not?, sustainably. You really do want to make the right choice on this, since as things slow down efficiency suffers and patience runs out. The worst hours seem to be from 15:00 (nine a.m. back on the East Coast) to 19:00 Paris time. Best are mornings, the earlier the better, and later at night. The crunch over in the United States is worse during the working day. Play it by ear, but when things get bad, please don't insist.
- Graphics Off? If you have to!
If you are using a browser that supports graphics and have a slow modem or a slow connection, you might consider turning off the graphics loading mode. This can make a BIG difference in terms of the speed of operation!
- When in doubt, complain!
If you are having a problem, if you are running into something that you don't like or do not quite understand, try writing us a private note (don't bother the group with it). We are here for that, and you may even find that you get some help or satisfaction.
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Copyright ©
1994-1999 The Commons
, Paris, France. ® All rights reserved.
Updated 1 January 1999
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